Privacy Policy

Shipping Policy The products presented in our store are shipped by our suppliers directly to the address registered in our store at the time of order completion. The delivery time is 15 to 30 business days after the order is posted by the postal service, according to the rules of the Brazilian postal delivery system. Your order will be shipped shortly after the payment confirmation and logistical processing of the same. Payment Confirmation: Payment confirmation is done automatically by the payment gateway and it is what validates the purchase on our website. For the payment to be confirmed, you must complete your purchase and provide your billing details, which can be via credit card, bank debit, or bank slip (boleto bancário). Payment confirmation can take 1 to 3 business days to be completed, according to the rules of the payment gateway and card brands. Maximum delivery deadlines: Payment confirmation: 1 to 3 business days. Postal service deadline: 15 to 30 business days. Privacy Policy Our store respects your privacy because it guarantees total confidentiality of the information you provide us. Only data such as email and name are stored in our database with the intention of improving our relationship through email, direct mail, among other forms of interaction. Thus, we can always offer you the best products and services. Rest assured! Your credit card number is used only by Mercado Pago and only during purchase processing, and is in no way kept in our files after the operation. The financial transaction is carried out only by Mercado Pago, offering total security in the purchase. Your email address will be used solely for contact regarding your orders or promotion and launch announcements from our site, and can be cancelled by you at any time. In case of doubts or suggestions regarding our privacy policy, please contact us. The Store guarantees the security of your purchase and respects your privacy. Products All products available in the Store are shipped directly from our suppliers abroad (Switzerland, United States, and China) to the address provided at the time of purchase, and delivery takes from 15 to 35 business days (on average after the product is posted) depending on the location. Product shipment is carried out within 7 business days after payment confirmation in our system. Orders placed via bank slip take 1 to 3 days for payment confirmation in our system. We guarantee a tracking code for the customer to follow the progress of their order's delivery. Attention: In certain cases, this delivery time may be extended by a few more business days due to delays, strikes, holidays, periods of high demand at the post office, in short, situations beyond our control. The store guarantees the delivery of the order, we are responsible for refunding the full amount paid for products that are lost during the delivery process. All products are posted with insurance against loss and with free internet tracking; the delivery of your product is 100% guaranteed. 1.2. Insured Shipping "If the product is delayed and not delivered within 70 business days of posting, on that date the amount paid will be 100% refunded." Attention: You may receive more than one package, as your products may come from different suppliers. So if you receive one product first and then another, rest assured as this is completely normal. 1.3. Order Tracking: The products will be shipped by the post office or another carrier; there will always be a Tracking Code that will allow the customer to follow the progress of the delivery. The Store undertakes to instruct the customer on how to track the products. The code for tracking access will be sent to your email as soon as it is available to the Store. The order tracking code is provided 3 to 9 business days after the payment is confirmed. The tracking code may take 5 to 10 days to start showing shipping information on the post office website. Exchanges and Returns Our product exchange policy aims to provide the customer with total security regarding products purchased in our store. Free products are not eligible for exchange under any circumstances. All our products have a warranty against manufacturing defects. We also perform exchanges for products that arrived different from those ordered by the customer. If you receive a product from us with any manufacturing defect or different from what you ordered, follow the steps below to make the exchange: Inform our team about the problem via our email, sending clear photos or videos of the defective product or the wrong product you received, within 3 days after receipt. Attention: we will not perform exchanges or refunds after this period. Your complaint will be analyzed in a maximum of 2 business days, and once the problem is confirmed, we will contact you via email and you may choose one of the following alternatives: Receive a refund of the amount paid. Receive a new product identical to the one ordered. Receive a product of similar value. Receive a coupon with the value of the product to use in future purchases. Right of regret within 7 days for a refund, with shipping paid by the customer. We will not perform exchanges for products of inappropriate size for the customer: Upon returning the product, the value thereof will be refunded within 60 business days after the company receives the product by mail. We provide measurements in centimeters of our products so there is no error in size selection. According to the Consumer Defense Code - Article 18, there is no legal obligation for the retailer to perform exchanges for reasons of consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the consumer defense code is to perform exchanges only in case of defective products. Privacy Policies